Return & Refund Policy

Last updated: November 12, 2026

30-day returns

You can return unused, unassembled items in their original packaging within 30 days of delivery for a refund to your original payment method or an exchange.

Items we cannot take back

  • Opened bags of stone, pebbles, chips or lava rock.
  • Items that have been assembled, installed, cut or used, unless they are defective.

Damaged, defective or wrong items

If your order arrives damaged, an item is defective or you received the wrong item, contact us within 7 days of delivery with your order number and photos. We will send a free replacement or give you a full refund, including shipping, and arrange the return at no cost to you.

How to start a return

  1. Email cs@landproscape.com with your order number and the items you want to return.
  2. We reply within 1 business day with return instructions.
  3. Send the items to LandProScape, 422 Richards Street, Vancouver, BC V6B 2Z4. For change-of-mind returns, return shipping is paid by the customer.

Refunds

Once your return arrives and passes inspection, we refund the item price within 5 business days. Original shipping is refunded only when the return is due to our error (a wrong, defective or damaged item).

Order cancellations

If your order has not shipped yet, contact us and we will cancel it and refund you in full.